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24/7 Support
Get
support when you need it - Over Phone, Email, Chat and through
our Online Knowledgebase.
World Wide Web Hosting
Our unique Web Hosting
platform host websites all over the world.
Why with Us
-
Intel / AMD
Servers
- Custom Name Servers
- Over Selling Enabled
-
cPanel and WHM
- Fantastico Installer
-
RVSite Builder
-
RVSkin
- FFMPEG, Mplayer, Mencoder
- Streaming Support
- 99.5% Uptime Guarantee
- 24/7 Professional Support
- 30 Days Money Back
- Instant
Account Activation
-
World-class data center
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Frequently Asked Questions |
Q. Will you place ads on my site?
A. We will NOT place ads on
your site.
Q. Do you allow sites to advertise for money, on their web
site?
A. Yes, we allow sites to have commercial
advertisements.
Q. What forms of payment do you accept?
A. PayPal,
Bank Transfer.
Q. Where
can i get your Bank Account ?
A.
First order for your desired hosting account. While ordering, choose your
preferred payment method. After completing order, you will be redirected to your
invoice. There you will get your selected payment method's details.
Q. Is tax included with my yearly or biennially
plan?
A. Yes, tax is included within the price.
Q. What is your
nameservers to point my domain?
A. Our Name Servers are:
ns11.india-web-hosting.info and
ns10.india-web-hosting.info
Q.
What control panel do you use?
A. The control panel we use is called
cPanel and WHM. Its the best control panel. We use its 11 version.
Q.
Do you have a demo of your control panel?
A. Yes. click here for cPanel and click here for WHM Demo.
Q. Can I pay monthly for Shared
and Reseller Plans?
A. No, We accept semi-annually, annually or
biennially payment for our shared and reseller hosting [Except Diamond
Plan].
Q. Can I host friends?
A. Yes, you may host your
friends.
Q. Can I start free hosting website with your reseller or
master reseller hosting?
A. No. Free hosting sites are strictly
prohibited.
Q. How long does it take to setup my account?
A.
Your account will be setup and mailed to you within 24-36 hours of receiving the
payment.
Q. Are there any hidden costs, or setup fees?
A. Not
At All!
Q. Can I password protect directories?
A. Yes you can
password protect directory's within CPanel.
DNS:
Q. How long does it take to get my
domain working?
A. It usually takes 24-48 hours (after nameserver change)
for a domain to fully propagate.
Q. What do I set my own domain
private name server's?
A. Please read your welcome e-mail. If you have
lost your welcome email, you can email us requesting that.
Control panel:
Q. Do you have a manual for
our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do
I go to login to my control panel?
A. 1.
http://www.yourdomain.com/cpanel
Q.
How do I make sub-domains?
A. To make a sub-domain login to your control
panel and click "domain management" inside of domain management you will see a
place to manage and add sub-domains.
FTP:
Q. Where can I download a free
FTP?
A. We recommend downloading FlashFXP from here
Q. It's not letting me upload my files what's
wrong?
A. Make sure you are uploading to the right web directory which is
the public_html folder.
Q. Why doesn't my ftp password change when I
change my Cpanel password?
A. Please allow 24 hours for your FTP password
to sync with your Cpanel password.
Paths:
Q. What is the path to my users
files?
A. The path is /home/username/public_html
Q. What is the
local path to perl?
A. The path to perl is /usr/bin/perl
Q.
What is the path to curl?
A. The path to curl is
/usr/bin/curl
Q. What is the path to ImageMagick?
A. The path
to ImageMagick is /usr/bin/
Q. What is the path to convert for
ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the
path to sendmail?
A. The path to sendmail is
/usr/sbin/sendmail
E-mail:
Q.
How do I create email accounts?
A. To create an email account login to
your control panel and click add/remove email account's.
Q. What do I
put for both incoming and outgoing mail server?
A. For both incoming and
outgoing mail server put mail.yourdomain.com
Q. Where do I go to check
my emails using my browser?
A. 1.
http://www.yourdomain.com/webmail
Q.
How can I setup webmail to go directly to horde, roundcube mail or squirrel
mail?
A. Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will not login to your cpanel and create a
subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP:
Q. None of my cgi
scripts are working on the server. How do I get them to work?
A. Make
sure that they are chmoded to 755
Q. How do I create databases and
manage them?
A. Login to your cpanel and click MySQL Databases. After
your database is created you can manage it from phpmyadmin. This can be found at
the very bottom of the MySQL page.
Software
Versions:
Q. What version of php are you
using?
A. We are using version 5.2.6.
Q. What version of
MySQL are you using?
A. We are using version
5.0.67-community
Q. What version of Apache are you
using?
A. We are using version 2.2.10
Q. What version of
cpanel are you using?
A. We are using version 11.23.6-RELEASE. Our
servers automatically stay up to date with the most recent stable cPanel
version.
Q. What version of Kernel are you using?
A. We are
using version 2.6.18-92.1.13.el 5.028stab059.3.
Billing:
Q. How do I make a
payment?
A. First, you have to order using our ordering system. There you
can choose the way you will send the payment. Then you have 2 send the payment.
Note that, if you transfer the payment in our Bank, Western Union or MoneyGram,
you have to mail us after you send the payment.
Q. How do I stop
billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must also include "I give
you permission to delete my website and all of it's content."
Subdomains:
Q. READ THIS BEFORE SETTING UP
A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish
to use. MAKE SURE the subdomain name you give it doesn't have a folder already
named that name. If it does the sub will not work. Example... I want to create
the subdomain test.hostgator.com so my sub name is going to be test. If I
already have a folder in my ftp named test I need to delete it or rename it to
something different before I create the subdomain with the test name from
cpanel.
Q. What is a subdomain?
A. www.domain.com is
a domain name. A subdomain is anything that replaces the www in a domain
name.forum.aol.com is a subdomain. www.forum.aol.com is not a
subdomain.
Addon Domains:
Q.
What is an addon domain?
A. An addon domain is a fully functional domain
that will work out of a folder in your main sites ftp.
Q. READ THIS
BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain
if your dns hasn't proprograted to the server already. So after you change the
sites dns you are trying to add you will need to wait 24-48 hours before
attempting to create your addon domain.
A. There are three fields cpanel
asks for when creating an addon domain.
1. "New Domain Name:" You will
put in the newdomain.com do not put www in the name!
2.
"Username/directory/subdomain Name:" This will be the folder cpanel creates in
your main accounts ftp. MAKE SURE that the name you give it doesn't already have
a folder. Example... If you want to give it the username chris. You cannot have
a folder in your account named chris already. If you do and still try creating
the username for the addon domain to be chris you will mess a lot of things
up!!!
3. "Password:" fill in any password you want here.
Q.
Help I added an addon domain why did it say subdomain added?!!?
A. It
creates it as a subdomain by creating the folder within your main sites ftp.
Please ignore this! It is a fully functional domain name. It is only called a
subdomain when in fact it is an addon domain. |
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